QUICK REFERENCE GUIDE
Here’s our guide for all the quick fixes, minor bugs, and tiny head-scratchers you may face with your home elevator. If more detailed assistance is needed, simply call our Customer Service line.
Download Quick Reference Guide for Homeowners
Basic Operating Steps
- Press the hall call button to your floor. The elevator will arrive automatically at the landing.
- Open the landing door after making sure the elevator is at floor level and turn on the cab light if it does not turn on automatically.
- Close landing door securely.
- Close car gate securely and push desired floor button on the Car Operating Panel (COP).
- Once the elevator has stopped at the selected floor and the light on the COP has turned off, open the car gate and landing door, then step out.
- Turn off the car light (if not automatic) and close the car gate and landing door behind you. Doing so makes the elevator ready for others to use.
Make sure young children are never left unattended in your home, and never let them play in or around a home elevator. Death or serious injury could result if a young child stands between the landing door and the elevator gate. Always make sure renters and guests are adequately informed of this risk.
Safety Rules You Should Follow When Operating The Elevator:
- Landing doors (also known as hallway or hoistway doors) should be kept in the closed position at all times except when entering or exiting the elevator.
- Never remove, bypass, tamper with or disable door locks or other safety features.
- Before entering or exiting the elevator, be sure the elevator has come to a complete stop and is at floor level. Always watch your step.
- Do not lean against car (also known as elevator cab), gate, or car controls while in the elevator.
- Do not open the car gate when in motion or extend your hands or feet through the openings in a scissor-style gate.
- Do not overload the elevator beyond its rated capacity (noted inside cab). Keep all contents at least 2” from cab walls and cab gate.
- Do not operate the elevator if the car gate or landing door locking system is not functioning properly.
- Do not operate the elevator if you detect any unusual sounds or if the ride seems abnormal.
All repairs should be performed only by a qualified residential elevator dealer. Before calling for service, refer to the following checklist. This may prevent an unnecessary service call.
- Check the breaker panel(s) in the house to confirm the main breaker(s) to the elevator have not tripped.
- Check to confirm the emergency stop switch (or button) in the elevator is in the run position.
- Check to confirm the car gate(s) are securely closed.
- Check to confirm the landing doors at all landings are securely closed.
- If your elevator is equipped with a key or lockout switch, be sure the key or switch is “ON.”
- Check to see if the gate needs to be cycled. See Operating Manual page 4 for Details.
- The control systems have a diagnostic feature that will help you “troubleshoot” your elevator. See Operating Manual page 7 for details.
If Your Elevator Stops Between Floors
Stay in the car and remain calm. Do not attempt to exit the elevator between floors. This can result in serious injury or death. Instead, follow the instructions below:
- Make certain all car gates are securely closed. If a gate is opened before the elevator has come to a complete stop, it can activate the safety system which will cause the elevator to stop.
- Make sure the red emergency stop switch is in the “run” position.
- Press the ALARM push button to notify others in the house that the elevator is disabled.
- Do NOT have someone in the household attempt to extricate anyone from an elevator while it is disabled between floors.
- Use the telephone in the elevator to call for assistance in getting out of the elevator:
- Call Residential Elevators Service Department at 800-832-2004; ext 4. during normal business hours (8 AM – 5 PM EST) or
- After Hours number 866-251-9385 or
- 911 (the local fire department will be sent)
- Emergency access keys should be located near or on the controller. Use of these keys by elevator code is limited to Fire and Rescue Personnel or licensed elevator mechanics.
- Call Residential Elevators or a qualified elevator company to service your elevator before you attempt to use it again.
NO ORIGINAL EQUIPMENT SHOULD EVER BE TAMPERED WITH, DISABLED, MOVED OR REMOVED EXCEPT BY A LICENSED RESIDENTIAL ELEVATOR DEALER OR TECHNICIAN.
DO NOT ALLOW CHILDREN OR PETS TO RIDE THE ELEVATOR UNATTENDED! CHILDREN SHOULD NOT PLAY IN OR NEAR THE ELEVATOR. NEVER ALLOW A CHILD TO STAND BETWEEN THE ELEVATOR GATE AND LANDING DOOR.
NEVER ENTER THE ELEVATOR SHAFT ABOVE OR BELOW THE ELEVATOR CAB FOR ANY REASON. A MOVING ELEVATOR CAN CAUSE SEVERE INJURY OR DEATH TO ANYONE IN THE HOIST WAY.