Safety is our number one priority. Here you will find information about recalls for our elevators. To learn more about a recall, please fill out the form on the respective page, and we will be in touch within a few business days to help resolve the issue.
Door Gap Recall
Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap and suffer serious injuries or death when the elevator is called to another floor.
Impact Hazard Recall
The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab.